The time you schedule is reserved for your exclusive use. When appointments are missed or cancelled without sufficient notice, we’re often unable to fill them. The financial impact of these late cancellations can be substantial. As a courtesy, The Portland Girl sends appointment confirmations forty-eight hours in advance, however, it is ultimately your responsibility to notate and remember your reservation with us.
Should you need to cancel or reschedule your appointment with us, we request twenty-four (24) hours’ notice. If you don’t provide notice (or miss your appointment altogether), you may be charged a fee in accordance with the following:
- Cancellations with less than twenty-four hours’ notice will result in a charge equal to 50% of the scheduled services.
- For appointments 2+ hours in length, we require forty-eight hours’ notice to avoid being charged for 50% of the scheduled services.
- No-call no-shows will result in a charge equal to 100% of the scheduled services.
- Guests who repeatedly cancel without adequate notice and/or fail to appear to their scheduled appointments will be asked to pay for future appointments in full at the time of booking.
Thank you so much for your understanding!